Following the successful launch** of a similar programme for employers in 2018 and with input from a number of leading industry figures, the Agency Benchmark programme enables recruitment industry leaders to benchmark both their client service and internal processes in a rigorous and independent way. This helps them better understand how their services align with their clients as well as being able to compare themselves to their peers in the recruitment industry.
The Recruitment Agency Benchmark programme is open to agencies of any size – from start-ups to the largest players in the UK and covers temp, contract and permanent recruitment.
There are two levels of participation, both free to enter. The first offers agencies an ‘Instant Benchmark’ in a matter of seconds, giving a high-level indication of performance. The second provides much more in-depth feedback and typically takes around an hour to complete.
The Benchmark is based on a maturity model approach which asks agencies to rank themselves against a wide range of relevant activities. As individual results are entirely confidential, with participants only ever seeing their own scores, you can be confident in answering the questions objectively and accurately.
The programme runs until September when an in-depth report on the key finding will be provided to all participants. The benchmark itself is completely confidential and independent, the report benefits from the sponsorship of Access Group.
Ken Brotherston, Managing Director of TALiNT Partners said ‘we have created the most comprehensive benchmark programme for the recruitment industry to enable agency leaders to better understand their performance against their peers in a rigorous, and confidential way. By focusing on a number of insights from our Employer Benchmark programme we have also been able to construct the benchmark to ensure it helps agencies stay relevant to the needs of their clients.’
Jason Martin, Head of Strategy for Access Recruitment shares his aim for the programme:
“When speaking with recruitment businesses we advise them to think bigger than focusing on a single problem, a single system or silo-ed department within their organisation. In practice this means, rather than thinking ‘we need to replace our CRM’, we need to process more candidates faster’, to consider the data gaps and pinpoint where their processes are inefficient.
Our aim for the Recruitment Benchmark Programme is to help recruiters not only understand where they sit in the market but think more holistically, understand how they can improve operational efficiency and deliver more value to clients, candidates and their own staff.”
**A comment on our Employer Benchmark programme
“The TALiNT Benchmark programme goes way beyond a self-assessment tool. As we strive to enhance both customer and people experience, the tool is a rare opportunity to improve engagement and alignment of opportunities across our people function and our business. It’s also a credible and trusted tool to drive collaboration within TA teams – identifying opportunities, priorities and creative solutions to accelerate growth in how we hire. As many organisations are in the midst of digital transformation, more People functions are turning to HR maturity models to lead or enable this. We are using the benchmark as key input to develop our TA maturity approach, which is driving our own functional transformation.” Claire Holness, VP, Global Head of Talent Acquisition, Ericsson
About TALiNT Partners
TALiNT Partners, is home to the largest Talent Acquisition & Recruitment event series in the UK, encompassing the industry-leading event programmes TALiNT In-House Leaders and TALiNT Agency Leaders, the leading publication for the Talent Acquisition and Recruitment Industry, TALiNT International and a wide range of invitation-only dinners, and UK and International awards. We host the European Rec Tech Investor Summit in conjunction with Deloitte, and run the TALiNT Benchmark Programme, a unique, independent assessment programme for Talent Acquisition functions.
About Access Recruitment
Access helps the UK’s top agencies to simplify the everyday running of their recruitment business to fuel efficiency and productivity, control costs and enable growth.
By bringing together best of breed products onto one platform we take care of everything from sourcing, screening and attracting the right candidates, paying workers, contractors and candidates right through to billing clients and managing cash collection. This connected and collaborative way of working brings together every department within your recruitment business – giving you the freedom to focus on clients and candidates.